Customer Grievance Redressal

 
1. CUSTOMER COMPLAINTS

In case of any complaints regarding delivery of goods/service by the Merchant from where the Customer has purchased the same, the Customer needs to communicate the issue or complaint to the Merchant. The Merchant will conduct an internal inquiry and instruct us with the next course of action.

In case of complaints regarding failed payments, OR any complaints or concerns with regards to content of this website or comment or breach of these terms of use or any intellectual property of any user, instances of customer grievances, regulatory queries and clarifications, the same may be escalated as provided in the below Escalation Matrix.

2. ESCALATION MATRIX
 

Consumers are requested to read and understand the below escalation matrix to for timely redressal of their concerns.

Level 1:

You may report your concern using the below details on any working day between 0900 hours to 1800 hoursand we shall respond within 1 Business Day.

Email id for online complaints / suggestion: techops@phicommerce.com

Level 2:

If your issue is not resolved even after contacting details provided above in Level 1 or if you are not satisfied with the response, you can reach out to the support group using the below details on any working day between 0900 hours to 1800 hours:

Level 3:

If your issue is not resolved even after contacting the support group or if you are not satisfied with the response, you can reach out to our Nodal Officer on any working day between 0900 hours to 1800 hours, details of who are given below:

Ms. Sushma Luthra

PHI COMMERCE PRIVATE LIMITED

ADDRESS: FIRST FLOOR, BUILDING #4, COMMERZONE, SAMRAT ASHOKA PATH, OFF AIRPORT ROAD, YERWADA, PUNE – 411006

PHONE: 020-66272100

E-MAIL: nodal.officer@phicommerce.com